Privacy Policy

1.Who We Are

1.1 This Privacy Policy is issued by ezrich88 (referred to as "ezrich88", "we", "us", or "our"), the operator of the online gaming platform accessible at ezrich88.net and all associated subdomains and mobile interfaces (collectively, the "Platform").

1.2 ezrich88 acts as the data controller in respect of personal data collected from Members and visitors through the Platform. As data controller, ezrich88 determines the purposes and means of processing personal data in connection with the provision of its Services.

1.3 For the purposes of this Policy, "Member" refers to any individual who has registered for an account on the Platform. "Visitor" refers to any individual who accesses the Platform without completing registration. "Personal Data" means any information relating to an identified or identifiable natural person.

2.Data We Collect

ezrich88 collects the following categories of personal data in connection with the operation of the Platform and the provision of Services:

2.1 Providing the data marked as mandatory during registration is a condition of using the Platform. Failure to provide mandatory data will prevent account creation or the processing of withdrawals.

3.How We Collect Data

ezrich88 collects personal data through the following channels:

• Direct submission: Information you provide during account registration, KYC verification, support interactions, or when updating your account profile.
• Automated technical collection: Technical and usage data collected automatically as you interact with the Platform, including through server logs, session tracking, and device fingerprinting where applicable.
• Payment processors: Transaction confirmation data received from third-party payment providers including Touch 'n Go eWallet, Boost, DuitNow, and FPX banking services when you make deposits or request withdrawals.
• Identity verification providers: Data returned from third-party KYC and document verification services used to confirm the authenticity of identity documents submitted by Members.
• Cookies and tracking technologies: Data collected through cookies and similar technologies as described in Section 10 of this Policy.

4.Legal Basis for Processing

ezrich88 processes personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the contract between ezrich88 and the Member, including operating the account, processing deposits and withdrawals, and delivering gaming services.
• Legal obligation: Processing required to comply with our licensing obligations, including KYC identity verification, age verification, AML monitoring, and regulatory reporting requirements.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by the data subject's rights.
• Consent: Processing for direct marketing communications, where you have provided explicit consent. You may withdraw marketing consent at any time via account settings or by contacting support.

5.How We Use Your Data

5.1 Account management: Creating and maintaining your ezrich88 account, authenticating your identity at login, processing password resets, and delivering account notifications.

5.2 Service delivery: Enabling participation in live casino games, sports betting, slots, and all other Platform services; crediting winnings to your Wallet; processing promotional benefits.

5.3 Payment processing: Facilitating deposits and withdrawals through supported Malaysian payment channels; maintaining accurate financial records; detecting and investigating suspicious transactions.

5.4 Regulatory compliance: Fulfilling obligations imposed by our gaming licence including player identity verification, age checks, AML screening, and the maintenance of records required for regulatory inspection.

5.5 Responsible gaming: Monitoring usage patterns to identify indicators of problem gambling; applying deposit limits, loss limits, or self-exclusion measures requested by Members; delivering responsible gaming notifications.

5.6 Security and fraud prevention: Detecting, investigating, and preventing fraudulent activity, account takeover attempts, money laundering, and other prohibited conduct on the Platform.

5.7 Marketing (consent-based): Sending promotional offers, bonus notifications, and personalised recommendations where you have opted in to marketing communications. You may opt out at any time.

5.8 Platform improvement: Analysing aggregated, anonymised usage data to improve Platform features, game selection, payment processing efficiency, and support quality.

6.Sharing Your Data

6.1 ezrich88 does not sell, rent, or trade personal data to third parties for their own marketing or commercial purposes.

6.2 Personal data may be shared with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment service providers: Including Touch 'n Go eWallet, Boost, DuitNow, and FPX gateway operators, to the extent necessary to process your financial transactions.
• Identity verification services: Third-party KYC providers used to verify identity documents and conduct AML screening.
• Game suppliers: Certified third-party game providers who may receive limited session data necessary to deliver game services within the Platform environment.
• Technology infrastructure providers: Cloud hosting, CDN, and cybersecurity service providers engaged to operate and protect the Platform, under contractual data processing agreements.
• Regulatory and law enforcement authorities: Where required by law, court order, or our licensing authority, ezrich88 will disclose personal data to competent authorities.

6.3 All third-party service providers engaged by ezrich88 are subject to contractual obligations requiring them to process personal data only for specified purposes and to implement appropriate security measures.

7.Data Retention

7.1 ezrich88 retains personal data for the period necessary to fulfil the purposes for which it was collected, or as required by applicable law and our licensing obligations. Key retention periods are as follows:

• Account and identity data: Retained for a minimum of five (5) years following account closure, as required for AML and regulatory compliance.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• KYC documents: Retained for a minimum of five (5) years following the conclusion of the business relationship.
• Technical and usage logs: Retained for up to twelve (12) months for security and fraud detection purposes, after which they are anonymised or deleted.
• Marketing preferences: Retained until consent is withdrawn, after which marketing communications will cease within fourteen (14) days.

7.2 Where data is no longer required for any active purpose and no legal obligation requires its retention, ezrich88 will securely delete or anonymise it.

8.Security Measures

8.1 ezrich88 implements technical and organisational security measures appropriate to the sensitivity of the personal data we hold, including:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the Platform;
• Encryption of sensitive data at rest within the Platform's database infrastructure;
• Access controls limiting internal access to personal data to authorised personnel with a documented need;
• Multi-factor authentication for administrative access to Platform systems;
• Regular security assessments, penetration testing, and vulnerability management;
• Anomaly detection and real-time security monitoring for suspicious access patterns.

8.2 In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of Members, ezrich88 will notify affected Members and the relevant supervisory authority in accordance with applicable requirements and without undue delay.

8.3 While ezrich88 takes all reasonable steps to protect your personal data, no transmission over the internet can be guaranteed as completely secure. You are responsible for maintaining the security of your account credentials as set out in the Terms and Conditions.

9.Your Rights

Subject to applicable law and the limitations imposed by our regulatory obligations, Members have the following rights in respect of their personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data. Many data fields are updatable directly within your account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations that may require us to retain certain data notwithstanding such a request.
• Right to restrict processing: You may request that we restrict processing of your personal data in specified circumstances, such as while the accuracy of data is contested.
• Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request a machine-readable copy of data you have provided to us.
• Right to object: You may object to processing based on legitimate interests. You may also withdraw consent for marketing processing at any time.

To exercise any of the above rights, please contact the ezrich88 Data Privacy team via live chat or email at [email protected]. We will respond to all valid requests within thirty (30) calendar days, subject to identity verification requirements.

10.Cookies & Tracking Technologies

10.1 The ezrich88 Platform uses cookies and similar tracking technologies to operate the Platform and improve your experience. The categories of cookies in use are:

• Strictly necessary cookies: Required for the Platform to function, including session management, login state persistence, and security tokens. These cannot be disabled without impairing Platform functionality.
• Functional cookies: Enable personalisation features such as language preferences and remembered settings.
• Analytical cookies: Used to collect aggregate, anonymised data on how the Platform is used, to inform ongoing improvement of features and performance.
• Marketing cookies: Used to deliver relevant promotional content where you have consented to marketing communications. These can be managed through your account settings.

10.2 You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use the Platform. Disabling other categories of cookies will not prevent access but may reduce the personalisation and relevance of your experience.

11.Children's Privacy

11.1 The ezrich88 Platform is strictly for individuals aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an individual below the minimum age, we will take immediate steps to delete that data and close the associated account.

11.2 If you have reason to believe that a minor has registered an account on the Platform, please contact us immediately at [email protected] so we can investigate and take appropriate action.

12.Policy Updates

12.1 ezrich88 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or our licensing obligations. Material changes will be communicated to registered Members by email to the address on file at least fourteen (14) days before the effective date of the change.

12.2 The current version of this Privacy Policy is always accessible on this page. The "Last updated" date at the top of this document indicates when the Policy was most recently revised. Continued use of the Platform following the effective date of any revision constitutes acceptance of the updated Policy.

13.Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by ezrich88, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the on-site chat widget
• Email: [email protected] (plain text — not a clickable link)

We aim to acknowledge all privacy-related correspondence within two (2) business days and to resolve requests fully within thirty (30) calendar days of receipt.