This Privacy Policy governs how ezrich88 collects, processes, stores, and protects personal data obtained from Members and visitors to the Platform. Last updated: June 2026.
1.1 This Privacy Policy is issued by ezrich88 (referred to as "ezrich88", "we", "us", or "our"), the operator of the online gaming platform accessible at ezrich88.net and all associated subdomains and mobile interfaces (collectively, the "Platform").
1.2 ezrich88 acts as the data controller in respect of personal data collected from Members and visitors through the Platform. As data controller, ezrich88 determines the purposes and means of processing personal data in connection with the provision of its Services.
1.3 For the purposes of this Policy, "Member" refers to any individual who has registered for an account on the Platform. "Visitor" refers to any individual who accesses the Platform without completing registration. "Personal Data" means any information relating to an identified or identifiable natural person.
ezrich88 collects the following categories of personal data in connection with the operation of the Platform and the provision of Services:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, NRIC/passport number, nationality | Account registration, KYC verification, age verification |
| Contact Data | Email address, Malaysian mobile number, residential address | Account communications, OTP delivery, support correspondence |
| Financial Data | Payment method details, transaction history, wallet balance, deposit/withdrawal records | Payment processing, AML compliance, fraud prevention |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Security monitoring, fraud detection, platform optimisation |
| Usage Data | Game history, bet records, session duration, features accessed | Service delivery, responsible gaming monitoring, personalisation |
| Marketing Data | Communication preferences, promotional response data | Delivering relevant offers and communications where consented |
| KYC Documents | Scanned/photographed identity documents, proof of address documents | Regulatory compliance, withdrawal verification |
2.1 Providing the data marked as mandatory during registration is a condition of using the Platform. Failure to provide mandatory data will prevent account creation or the processing of withdrawals.
ezrich88 collects personal data through the following channels:
ezrich88 processes personal data on the following legal bases:
5.1 Account management: Creating and maintaining your ezrich88 account, authenticating your identity at login, processing password resets, and delivering account notifications.
5.2 Service delivery: Enabling participation in live casino games, sports betting, slots, and all other Platform services; crediting winnings to your Wallet; processing promotional benefits.
5.3 Payment processing: Facilitating deposits and withdrawals through supported Malaysian payment channels; maintaining accurate financial records; detecting and investigating suspicious transactions.
5.4 Regulatory compliance: Fulfilling obligations imposed by our gaming licence including player identity verification, age checks, AML screening, and the maintenance of records required for regulatory inspection.
5.5 Responsible gaming: Monitoring usage patterns to identify indicators of problem gambling; applying deposit limits, loss limits, or self-exclusion measures requested by Members; delivering responsible gaming notifications.
5.6 Security and fraud prevention: Detecting, investigating, and preventing fraudulent activity, account takeover attempts, money laundering, and other prohibited conduct on the Platform.
5.7 Marketing (consent-based): Sending promotional offers, bonus notifications, and personalised recommendations where you have opted in to marketing communications. You may opt out at any time.
5.8 Platform improvement: Analysing aggregated, anonymised usage data to improve Platform features, game selection, payment processing efficiency, and support quality.
6.1 ezrich88 does not sell, rent, or trade personal data to third parties for their own marketing or commercial purposes.
6.2 Personal data may be shared with the following categories of recipients, strictly for the purposes described in this Policy:
6.3 All third-party service providers engaged by ezrich88 are subject to contractual obligations requiring them to process personal data only for specified purposes and to implement appropriate security measures.
7.1 ezrich88 retains personal data for the period necessary to fulfil the purposes for which it was collected, or as required by applicable law and our licensing obligations. Key retention periods are as follows:
7.2 Where data is no longer required for any active purpose and no legal obligation requires its retention, ezrich88 will securely delete or anonymise it.
8.1 ezrich88 implements technical and organisational security measures appropriate to the sensitivity of the personal data we hold, including:
8.2 In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of Members, ezrich88 will notify affected Members and the relevant supervisory authority in accordance with applicable requirements and without undue delay.
8.3 While ezrich88 takes all reasonable steps to protect your personal data, no transmission over the internet can be guaranteed as completely secure. You are responsible for maintaining the security of your account credentials as set out in the Terms and Conditions.
Subject to applicable law and the limitations imposed by our regulatory obligations, Members have the following rights in respect of their personal data:
To exercise any of the above rights, please contact the ezrich88 Data Privacy team via live chat or email at [email protected]. We will respond to all valid requests within thirty (30) calendar days, subject to identity verification requirements.
10.1 The ezrich88 Platform uses cookies and similar tracking technologies to operate the Platform and improve your experience. The categories of cookies in use are:
10.2 You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use the Platform. Disabling other categories of cookies will not prevent access but may reduce the personalisation and relevance of your experience.
11.1 The ezrich88 Platform is strictly for individuals aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an individual below the minimum age, we will take immediate steps to delete that data and close the associated account.
11.2 If you have reason to believe that a minor has registered an account on the Platform, please contact us immediately at [email protected] so we can investigate and take appropriate action.
12.1 ezrich88 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or our licensing obligations. Material changes will be communicated to registered Members by email to the address on file at least fourteen (14) days before the effective date of the change.
12.2 The current version of this Privacy Policy is always accessible on this page. The "Last updated" date at the top of this document indicates when the Policy was most recently revised. Continued use of the Platform following the effective date of any revision constitutes acceptance of the updated Policy.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by ezrich88, please contact us through the following channels:
We aim to acknowledge all privacy-related correspondence within two (2) business days and to resolve requests fully within thirty (30) calendar days of receipt.
ezrich88 does not sell, rent, or trade Member personal data to third parties for their own commercial or marketing purposes — full stop. Data shared with third parties is limited strictly to what is necessary to operate your account, process your payments, and meet our regulatory obligations.
Every connection to the ezrich88 Platform is protected by TLS encryption. Sensitive data stored within our systems is encrypted at rest. Administrative access to Member data requires multi-factor authentication and is logged for audit purposes.
Members can request access to, correction of, or deletion of their personal data at any time. Requests submitted via live chat or email are acknowledged within two business days and resolved within thirty days, subject to applicable legal retention obligations.
Data is not kept longer than necessary. Analytical logs are anonymised or deleted within twelve months. Marketing data is erased promptly when consent is withdrawn. Only data required for regulatory compliance is retained beyond the active account period.
Marketing communications from ezrich88 are sent only to Members who have opted in. You can withdraw your consent for promotional emails and messages at any time through your account settings, and opt-out requests are actioned within fourteen days.
ezrich88's data practices are shaped by our international gaming licence requirements, which mandate KYC identity verification, AML record-keeping, and data security standards independently of general privacy law — giving your data an additional layer of regulatory oversight.
The ezrich88 support team handles data privacy queries 24/7. For account-specific data requests, log in and contact us via live chat for the fastest response.
🔞 21+ only | Play Responsibly | International Licensed Platform